Um, what can I say. I worked in the motor trade for a few years before I made my third career change in disgust. Ok, it was a long time ago but out of five companies I worked in,four of them's main interest was cutting every possible corner. Only one . the first I worked for, was very particular about the service work and standard of cars for sale. That company (Hexagon )was at least one of the dearest and best in London at the time and I suspect they still are.
Unfortunately, as said earlier, your only defence is to know what you are looking for and preferably diy. I do appreciate this can be difficult under warranty. Sometimes its not the dealer but the individual doing the job. More often it has something to do with things such as, ridiculous bonus pay structures which force technicians to be shoddy. I'm often told things have changed but rarely in my experience. I've said before , ask me at any social when you've plenty of time. I have endless personal factual tales and ways of catching them out! As for service contracts, be aware that if they don't follow the manufacturers requirements you may have a problem if a warranty is attached. As for lousy service performance, my experiences range from : Landrover who told me that my new,1200 mile, defender would be off the road for 3months, back to the factory and I would not get a vehicle to use or ,indeed, any compensation : to the Suzuki dealer, on the last ''service'' under the warranty, who put my wife's car (good car) up on a lift for two hours, during which they changed the oil and filter . The car emerged , serviced, with first MOT! They didn't know I had been watching. I bet you can't guess the rest! They have since closed down -- not surprised! I have even come across deliberate 'sabotage' and work creation when there was none to be done!
Having said all that, I've not had a problem with any Jeep dealer . My only gripe is that there are not enough of them. I have on occasion been very pleased with some other garages too!
Ps. Forgot. If you don't get any joy, most of these franchises are a part of a big quoted company. Find out which and write to the CEO .
Dee and I were married in the Quirang mountains there on new years eve 2006 and have returned as a pilgrimage often. I have the same photos with a different jeep and wife! Looks great weather. Enjoy! 😎👍
More pics please!