Global Shortage of parts - Service concerns

[Chris85]

Good morning all

 

Looking for some general input and discussion on this topic.

 

In short, my 2018 Diesel JL is due its 75k service (sitting just under 73k currently) and had previously had it booked in for its service yesterday. This is a major service with the biggest piece being a belt replacement.

 

So, on my way to the dearlership yesterday morning I get a call from them to say that the part hasnt turned up (the belt) and upon making some calls, Jeep have advised the part is on global backorder with no date available. 

 

My biggest concern here is this. If I exceed the 75k interval as advised by Jeep and the worse happens with the existing belt. Who is at fault, if evidence prooves the service was booked in well in advance but wasnt possible due to supply issues.

 

Im still waiting on an update from the dealership (Sturgess in Leicester have been fantstic so far) but worried that I could be looking at months before this is resolved.

 

Thanks all, 

[V]

I am not familiar with your engine but it is likely to be available from Gates. If you can source one from Gates in time, ask Jeep Customer Service to put in writing that they will accept the Gates component as a like-for-like Mopar equivalent and that the use of this component on your Jeep does not affect the remainder of the warranty. If you are out of warranty, just have the Gates branded belt fitted it's the best quality part that you could fit.

 

I just found this...

https://navigates.gates.com/emea/search-results?search_type=vehicle&make=JEEP&model=WRANGLER&vyear=2018&fullseries=JL 2.2 Multijet II (JL72%2C JL74) AWD Open Off-Road Vehicle&enginecode=EBH&litres=2.2&KW=147&PS=200&enginetype=Diesel

 

The water pump should be changed at the same time. This is not unusual and I have had to do this on a few cars owned by family members.

Part No: KP15706XS I couldn't find any of the complete kits on eBay or my usual online sources. However, the belt on its own 5706XS and the belt kit KO15706XS with just the belt and pulleys, without waterpump, can be found online. It is worth discussing with your service manager if they can get the water pump from Mopar and calling a few local motor factors to see if they can get hold of either the KP or KO kit. Sometimes phone calls get results where online searches failed.

 

 

Edited June 30 by V

[UKTJ]

1 hour ago, Chris85 said:

Good morning all

 

Looking for some general input and discussion on this topic.

 

In short, my 2018 Diesel JL is due its 75k service (sitting just under 73k currently) and had previously had it booked in for its service yesterday. This is a major service with the biggest piece being a belt replacement.

 

So, on my way to the dearlership yesterday morning I get a call from them to say that the part hasnt turned up (the belt) and upon making some calls, Jeep have advised the part is on global backorder with no date available. 

 

My biggest concern here is this. If I exceed the 75k interval as advised by Jeep and the worse happens with the existing belt. Who is at fault, if evidence prooves the service was booked in well in advance but wasnt possible due to supply issues.

 

Im still waiting on an update from the dealership (Sturgess in Leicester have been fantstic so far) but worried that I could be looking at months before this is resolved.

 

Thanks all, 

If it is due to be changed at a 75k service I can't imagine it will fail at 75,001.  But just in case I would raise the question with Jeep UK, something along the lines of "I booked my 75k service well in advance, but now told major service part unavailable and on global back order, how are you dealing with this issue?".  See how they respond.  Do it by email and then you have a record of the exchange.

Edited June 30 by UKTJ

[V]

If email is ignored, send a recorded delivery letter.

[frosty]

This is terrible service from Jeep, unable to provide service parts for their product is astonishing to say the least. i am amazed, god only knows how long you would have to wait for an obscure part.  

[V]

I guess if you bought a Jeep in the last few years, it's probably a good idea to order all of the service parts that you need during your expected ownership now. Doing it this way you stand the best chance of ensuring that you have the parts that you need when you need them. You also avoid future price increases.

 

If you think I'm joking, I'm not. If the service parts are not listed in a service schedule, go speak to your dealer service manager and get them to itemise the parts required for each service. Get a price quote for all of them and decide how far in advance you will place your order. At least consider ordering the parts for the next service as soon as you have paid for the last one. You still cannot guarantee that FCA will be able to supply the parts by the time you need them, but by doing so you will be ahead of everyone else.

 

Ordering service parts early for an engine model that has fallen out of favour could be an early warning sign for logistics problems ahead. If the parts for your next service are not in stock, you will have time to research alternative sources.

 

I suspect that spare engine parts for all privately owned diesel powered passenger cars will start becoming scarce soon (if not already) especially if the diesel engine is no longer used in a new vehicles leaving the production line. Eliminating vital service parts for diesel cars will lead to more people scrapping them.

[Overlander21]

3 hours ago, V said:

speak to your dealer service manager and get them to itemise the parts required for each service. Get a price quote for all of them and decide how far in advance you will place your order

Bit of a long shot, but I don't suppose a crowd-sourced list exists already does it?

 

[V]

If you have a service history book that the dealer stamps, the parts required were often listed on the back of the respective service pages.

[UKTJ]

22 hours ago, frosty said:

This is terrible service from Jeep, unable to provide service parts for their product is astonishing to say the least. i am amazed, god only knows how long you would have to wait for an obscure part.  

I'd be tempted to say this is the sort of thing that reinforces my view that Jeep will not be selling in the UK for much longer.  BUT, if this is a global shortage it will be hitting US sales as well, that really will be causing a fuss I imagine.

[Spike64]

I wonder if it would worth Jeepey stocking "service packs" of parts for routine services of the most popular models ?

[JimC]

I'm a bit late to the show but my thoughts on this is that Jeep dealers now work on a 'just in time' format which involves them no longer stocking parts but instead placing an order for the part when they need them.
Trouble is is that in Milan who dispatch the parts are not that efficient at doing their job.

As your JL is possibly out of warranty now, save yourself a few £ and get better service by going to an independent garage or as has been previously mentioned, source the parts yourself and get a good local mechanic to do the service.

[digger]

I hope Jeep do not cease operations in the UK.  

IMO, what I find annoying is that people refer to Jeep not supporting the UK. Looking at it from their point of view ,I think the boot is on the wrong foot, it is the UK that have not supported Jeep!  Indeed ,considering the approach of LR, supported by the press and the trade,  the UK has done everything to stab Jeep in the back! When I bought my first Jeep XJ in '93,XJs were selling like hot cakes, there were dealers popping up everywhere and there were no problems. However ,from then on, over 30yrs, two things kicked in. The vested interests of those fearing the better competition (and they were a lot better, I know , I tested most 4x4 that were available back then) plus the anti American issues that some folk seem to have toward the USA. The press did their utmost to finish the job  and still are! Perhaps Jeep  would have been better off taking Sir Richard Branson's approach and fighting it in court. It just doesn't make sense to me. USA is the biggest ally we have and yet the press knocks them and we have no trade deal with them, making parts etc far more expensive than they need be.  Re spares availability  this has been exacerbated by the famous politician who scrapped the 'spare parts requirement' legislation which has led to the increasingly difficult situation we are in with all makes.

[stewart]

Same here down under Jeep look like they have given up! They keep pushing petrol Gladiators but the market wants the 3.0 Diesel ! They are loosing sales massively from their short sighted view of the markets that are in oust side the USA ! The worst is the new grand Cherokee no diesels or decent towing capacity I'm not sure if they now the market here but even the bloody 79 series Land Cruisers are selling with 4.5-litre V8 diesel as if you want to tow a caravan for long distances here it's pretty much a must have ! I recently took a trip to the Little Dessert National Park In Victoria on the was we saw on the lot drive over between power chasing points a guy with a broken down Tesla ! no doubt he thought he would make the trip but unlike the city where he charges also via retentive braking his range was massively reduced ! 

 

[BLUE STAR]

I wonder what the call out / rescue charge would be for the Tesla.

Would they come out with a generator or just pick up with a flat wagon ?

[JimC]

1 hour ago, BLUE STAR said:

I wonder what the call out / rescue charge would be for the Tesla.

Would they come out with a generator or just pick up with a flat wagon ?

40,000 AAA batteries

 

[BLUE STAR]

11 minutes ago, JimC said:

40,000 AAA batteries

 

Heh could be safer tho,  I see Jaguar are recalling all iPace vehicles in the US due to battery fires.

https://electrek.co/2023/06/02/jaguar-recalls-all-i-pace-evs-over-battery-fire-risk/

Wonder if they'll do the same in UK or just keep mum, keep there fingers crossed & pay off the media  ?

 

[JimC]

28 minutes ago, BLUE STAR said:

Heh could be safer tho,  I see Jaguar are recalling all iPace vehicles in the US due to battery fires.

https://electrek.co/2023/06/02/jaguar-recalls-all-i-pace-evs-over-battery-fire-risk/

Wonder if they'll do the same in UK or just keep mum, keep there fingers crossed & pay off the media  ?

 

Blimey, do they no longer use steel in the construction of the iPace?

Edited July 9 by JimC

[Chris85]

On 08/07/2023 at 19:56, JimC said:

I'm a bit late to the show but my thoughts on this is that Jeep dealers now work on a 'just in time' format which involves them no longer stocking parts but instead placing an order for the part when they need them.
Trouble is is that in Milan who dispatch the parts are not that efficient at doing their job.

As your JL is possibly out of warranty now, save yourself a few £ and get better service by going to an independent garage or as has been previously mentioned, source the parts yourself and get a good local mechanic to do the service.

this was my first thought, use the likes of Storm to do the work. Apparently there’s a specialist tool that one main dealers have access to. Both Storm and Buzz have said no to the work because of this. So I’m forced to use a main dealer. 

[UKTJ]

1 hour ago, Chris85 said:

this was my first thought, use the likes of Storm to do the work. Apparently there’s a specialist tool that one main dealers have access to. Both Storm and Buzz have said no to the work because of this. So I’m forced to use a main dealer. 

So nobody except a main dealer can service a JL, if that gets widely publicised that will kill their second hand price when they get beyond a certain age.

[TimC]

I'm not sure if this security gateway bypass cable is what is being referred to? I would have thought Alex and Andy would have had one though. I can plug in direct on my JKU but unfortunately I only found out about it after having paid for the JL license and I'm currently considering whether it will be worth getting one or not.

[Chris85]

On 21/07/2023 at 09:51, UKTJ said:

So nobody except a main dealer can service a JL, if that gets widely publicised that will kill their second hand price when they get beyond a certain age.

As I said, I’m only going by what Andy and Alex have advised. Either that or it’s a greedy job that neither of them want

[digger]

I have recently had a conversation with a  successful long term garage owner friend. I asked him which makes he would buy if he wanted a new car. The reply was ''I wouldn't buy any of them , they are all rubbish when it comes to fixing them or getting parts.  We have all the kit available yet when they go wrong we often can't fix them and they have to go to the main dealer. The customer doesn't want to pay us for time spent and on top they get a huge bill from the main dealer often totally out of proportion to the problem''.

[TimC]

I bought my JKU brand new and I think I can still do most things on it myself or without being forced to go to a main dealer. I am fairly certain it will be the last new car I buy though. My current Renegade I pay for by subscription to drive, I pay money every month and get to drive it, heaven forbid that I actually open the bonnet.  

[digger]

Hi Tim, Is your renegade petrol or diesel? How have you found it?

[UKTJ]

28 minutes ago, TimC said:

I bought my JKU brand new and I think I can still do most things on it myself or without being forced to go to a main dealer. I am fairly certain it will be the last new car I buy though. My current Renegade I pay for by subscription to drive, I pay money every month and get to drive it, heaven forbid that I actually open the bonnet.  

I have not bought a new car since I left Ford 30+ years ago and stopped getting employee discount.  That new car smell was never nice enough for me to be willing to deal with the first two years of depreciation, though I did have a few new company cars before that was taxed too much.  But I have been wondering what the brave new world of electric will mean; I'm still of the view that if I was going electric I would not buy outright but do some sort of lease arrangement with servicing, etc all included.  It wouldn't be cheap, but it would be a known cost at least.  It will all depend on the speed of infrastructure 'switch over' as to when / if that happens.

Edited July 26 by UKTJ